
They will ask for verification, but if you state that you are doing it for a customer, and don't have all the documentation, they should (but might not) ask for some screenshots, via email, then send you the new disk once they receive payment, ie they will be a bit more lenient. Ring MS and ask how much a new disk is - it might cost as much as 50 pounds - but will be legit, have its own CD key, and will take at most 1 week to get to you. Most installs without the disk are on a HDD partition, and they have a system boot floppy. The CD Key is the answer to a checksum on the disk - each product and style (eg OEM, retail, promo, etc) has a different checksum. Using an OEM product key (which that computer will have), and a Retail or Volume licensed disk (which yours will be), will never work, no matter what, ever, no arguments.

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